|Category||Intelligent Personal Assistants|
|Developer||Microsoft Corporation |
Consumers: August 2014 
|Operating system||Windows, Android, iOS|
Cortana is an intelligent personal assistant developed by Microsoft Corporation. It was introduced with the Windows 8.1 operating system and is available across Microsoft devices with Windows 8.1 mobile and Windows 10. It is also available for Android and iOS operating systems, although with some limitations. The name Cortana is based on a fictional AI from the Halo franchise of video games.
A user can be manually invoked Cortana by tapping the search button in the Windows Start menu or on their mobile device. Cortana can also automatically respond to the command "Hey, Cortana" if enabled. Before the user can start using the service, Cortana will ask them to provide some personal information in order to personalize the future search results. After asking Cortana a question, the query is translated into text and send to the Microsoft Bing search engine to process. Afterwards, Cortana will voice the most likely result back to the user. Cortana is connected through other Microsoft services such as OneDrive, Outlook, or Edge. It is able to search user's contacts, set appointments, write and notify of messages, display latest news, and pro-actively update the user.
An integral part of Cortana is the Notebook feature. The Notebook is a unified place where the user can view and edit information Cortana aggregates about them which are then used to personalize search. The Cortana development team based this feature on how human assistants do their work. This was a deliberate decision from the very beginning of Cortana's development as the team tried to create a virtual persona that would not make the user feel like it was stalking them. Additionally, Cortana is able to have short small-talk with the user. The development team created responses for a number of 'clever' queries, that do not actually look for any useful information, manually with the help of a team of writers. Cortana is thus able to respond to questions such as “Do you like dogs?” with a quasi-human personality that has been intentionally crafted so it leaves the user feeling good. One obstacle the team behind Cortana's personality had to overcome, was when the service was released to the public and had to respond to often vulgar queries.
The development on Cortana begins in 2009 and it continued the efforts started by Eric Horvitz, now technical fellow and managing director at Microsoft, from the 1990'. The project was the originally called Conversational-Understanding Personal-Assistant that was born in an effort to unify relevant Microsoft Research personnel into a project that would develop virtual assistant technology. A team consisting of machine hearing researcher Malcolm Slaney, principal user-experience designer Lisa Stifelman, principal scientist Larry Heck, principal applied researcher Gokhan Tur, principal researcher Dilek Hakkani-Tür, and principal researcher Andreas Stolcke was created along with other Microsoft Bing researchers and engineers.
Cortana is an intelligent personal assistant available for Windows 8.1 Mobile, Windows 10, Xbox One, Android, iOS, and Cyanogen.
Company & People
- Larry Heck: chief Scientist of the Microsoft Speech products, now principal scientist at Google Inc.
- Eric Horvitz: technical fellow and managing director.
- Malcolm Slaney: machine hearing researcher, now at Google Inc.
- Lisa Stifelman: UX designer.
- Gokhan Tur: human/machine conversational systems researcher.
- Dilek Hakkani-Tür: natural language and speech processing researcher.
- Andreas Stolcke: speech recognition and understanding researcher, formerly at SRI International.
- 2009: The development of Cortana begins.
- August 2014: Microsoft releases the beta version of Cortana together with Windows 8.1 Mobile.
- 9 December 2015: Cortana app is available for Android and iOS.
- October 2015: Cortana is, unofficially, available for Xbox One.
Enhancement - As a personal assistant, Cortana can help the user to better organize their work, and help them retrieve information and use their devices hands-free.
Ethical & Health Issues
Public & Media Impact and Presentation
“Sometimes I catch myself saying thank you or apologizing to her,” says 343’s O’Connor. “There are these little Turing Test moments you trip over when you forget she’s not a real person.”
Related Technologies, Projects, or Scientific Research